General Questions

Q: What is Merged Reality Drones?
A: Merged Reality Drones specializes in providing high-quality drones for both recreational and professional use. We offer a wide range of drones equipped with advanced technology to meet various needs and applications.

Q: How can I contact Merged Reality Drones?
A: You can contact us via email at info@mergedrealitydrones.com or by phone at (571) 733 7685. Our customer service team is available Monday through Friday, 9 AM to 5 PM CST.

Ordering and Payment

Q: What payment methods do you accept?
A: We accept major credit cards (Visa, MasterCard, American Express, Discover) and other payment methods as indicated on our website.

Q: Is it safe to use my credit card on your website?
A: Yes, it is safe to use your credit card on our website. We use secure encryption technology to protect your personal information and ensure a safe transaction process.

Q: Can I cancel or change my order after it has been placed?
A: If you need to cancel or change your order, please contact us immediately at info@mergedrealitydrones.com or (571) 733 7685. We will do our best to accommodate your request; however, once an order has been processed, it cannot be canceled or changed.

Shipping and Delivery

Q: Do you offer international shipping?
A: Currently, we only ship within the United States. We are working on expanding our shipping options to include international destinations in the near future.

Q: How long will it take to receive my order?
A: Orders are typically processed and shipped within 2-3 business days. Delivery times vary based on your location and the shipping method selected. Standard shipping usually takes 5-7 business days.

Q: How can I track my order?
A: Once your order has been shipped, you will receive an email with a tracking number and a link to track your package.

Returns and Refunds

Q: What is your return policy?
A: We accept returns within 30 days of purchase. Items must be unused and in their original packaging. Please contact our Returns Department at info@mergedrealitydrones.com or (571) 733 7685 to obtain a Return Merchandise Authorization (RMA) number.

Q: How do I return an item?
A: To return an item, please contact our Returns Department to obtain an RMA number. Then, send the item along with your receipt or proof of purchase and the RMA number to:
Merged Reality Drones Returns Department 123 Drone St., Suite 100 Tech City, TX 75001

Q: When will I receive my refund?
A: Refunds are processed within 7-10 business days of receiving your return. You will be notified via email once your refund has been issued.

Product Information

Q: What types of drones do you offer?
A: We offer a variety of drones, including recreational drones, professional-grade drones, and drones for specific applications such as aerial photography and surveying. Please visit our product pages for detailed information on each model.

Q: Do your drones come with a warranty?
A: Yes, all our drones come with a one-year warranty that covers manufacturing defects. Please refer to our warranty policy for more details.

Q: Can I get replacement parts for my drone?
A: Yes, we offer a range of replacement parts and accessories for our drones. You can find these on our website under the “Accessories” section.

Technical Support

Q: How can I get technical support for my drone?
A: If you need technical support, please contact our technical support team at info@mergedrealitydrones.com or call (571) 733 7685. Our team is available Monday through Friday, 9 AM to 5 PM CST.

Q: What should I do if my drone is not functioning properly?
A: If your drone is not functioning properly, please refer to the troubleshooting guide included with your drone. If you are unable to resolve the issue, contact our technical support team for further assistance.