Return & Refund Polices

Introduction

At Merged Reality Drones, we are committed to ensuring your satisfaction with our products. If you are not completely satisfied with your purchase, we are here to help. Please read our return and refund policies carefully.

Return Policy

Eligibility for Returns

  • Time Frame: You have 30 calendar days from the date you received your item to initiate a return.
  • Condition: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • Receipt: A receipt or proof of purchase is required for all returns.

Non-Returnable Items

Certain types of items cannot be returned, including but not limited to:

  • Gift cards
  • Downloadable software products
  • Perishable goods (such as food, flowers, or plants)
  • Personal care items (such as cosmetics or skincare products)

How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Email our Returns Department at info@mergedrealitydrones.com or call (571) 733 7685 to obtain a Return Merchandise Authorization (RMA) number.

  2. Prepare Your Package: Include your receipt or proof of purchase and the RMA number with the item you are returning.

  3. Ship the Item: Send the item to the following address:

Refund Policy

Processing Your Refund

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment.

  • Processing Time: Refunds will be processed within 7-10 business days of receiving your return.
  • Notification: You will receive an email confirming the refund.

Late or Missing Refunds

If you have not received your refund within the expected time frame, please check the following:

  1. Bank Account: Check your bank account or credit card statement.
  2. Credit Card Company: Contact your credit card company, as it may take some time before your refund is officially posted.
  3. Bank: Contact your bank. There is often some processing time before a refund is posted.
  4. Contact Us: If you have done all of the above and still have not received your refund, please contact us at info@mergedrealitydrones.com or (571) 733 7685.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at info@mergedrealitydrones.com or (571) 733 7685.

Shipping Costs

    • Responsibility: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
    • Exchanges: If you are exchanging an item, we will cover the shipping costs for sending the replacement item to you.

Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

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